Refund policy

Return & Refund Policy

Thank you for shopping with us!

Please note that all sales of customized items are final. Because our products are made to order and personalized just for you, we do not accept returns or offer refunds unless the item arrives damaged or defective.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us within 5 days of delivery. To help us resolve the issue quickly, include the following in your email:

• Your order number

• A brief description of the issue

• Clear photos showing the damage or defect

Once we verify the issue, we will offer a replacement or a full refund, depending on the circumstances.

Non-Returnable Items

• Customized or personalized products

• Items returned without prior communication and approval

We appreciate your understanding and support. If you have any questions about your order, feel free to contact us at resilientcreationsbyshiara@gmail.com